CenturyLink outage that hit 911 service spurs FCC investigation

first_imgCenturyLink customers started experiencing outages early Thursday. James Martin/CNET A nationwide outage for CenturyLink customers, including those trying to reach 911 emergency service, dragged on for the better part of two days before its resolution late Friday.The outage hit customers of CenturyLink, a phone, internet and TV service provider, in areas including Idaho, New Mexico and Minnesota. The company’s site lists residential services in 35 states.It also affected 911 service across the country, prompting nationwide alerts to cellphones. The Federal Communications Commission said Friday that it’s launching an investigation into the disruptions. As of about 6 p.m. PT on Friday, the problem seemed to have been resolved. CenturyLink said in a tweet that “all consumer services impacted by this event, including voice and 911, have been restored” and that any latency issues would be cleared within a few hours. CenturyLink has been dealing with a network event. All consumer services impacted by this event, including voice and 911, have been restored. Any latency issues will clear in the next few hours.— CenturyLink (@CenturyLink) December 29, 2018 Restoring impacted services for our customers is very important to us. We are seeing good progress, but our service restoration work is not complete. Our teams are continuing their efforts to resolve these issues and we will continue to provide updates throughout the day.— CenturyLink (@CenturyLink) December 28, 2018 32 A company representative confirmed that efforts continue.As of Friday afternoon, the company said on Twitter that it’s “made progress in restoring services across the network in the last several hours. We are focused on resolving remaining issues.”The FCC steps inFCC Chairman Ajit Pai called the disruption of service “particularly troubling” in its “breadth and duration.” The effect on people’s ability to reach 911 emergency services is “completely unacceptable,” Pai said in a statement. He added that he has been in contact with CenturyLink to emphasize the urgency of restoring service and that he would be monitoring progress closely.  CenturyLink has not yet given any indication what caused the problems.DownDetector reported initial signs of the outage around 1 a.m. PT Thursday.”Our network is experiencing a disruption affecting customer services,” CenturyLink tweeted Thursday morning. “We know how important services are to our customers and are working to restore services as quickly as possible.”On Friday morning, the Louisiana-based company tweeted that it was continuing to experience disruptions. It earlier expected to restore operations by Friday.  Internetcenter_img CenturyLink didn’t immediately respond to a request for comment on the FCC’s investigation. Originally published Dec. 27 at 1:47 p.m. PT.Updated Dec. 28 at 9:09 a.m. and 2:03 p.m. PT: Added company comment about progress toward restoring service and added FCC Chairman Ajit Pai’s comment.Updated Dec. 29 at 4:57 a.m. PT: Added CenturyLink’s statement that service has been restored,CNET Magazine: Check out a sample of the stories in CNET’s newsstand edition.Taking It to Extremes: Mix insane situations — erupting volcanoes, nuclear meltdowns, 30-foot waves — with everyday tech. Here’s what happens. The nationwide @CenturyLink service outage and the delay in restoring critical 911 capabilities is unacceptable. I have spoken to CenturyLink to express my concerns and have directed the @FCC’s public safety staff to launch an investigation. My statement below. #publicsafety pic.twitter.com/HgQas1xtyB— Ajit Pai (@AjitPaiFCC) December 28, 2018 Comments Share your voice Tagslast_img read more

After CCOs Exit SpiceJet CEO Neil Mills Resigns

first_imgA couple of months after the exit of SpiceJet chief commercial officer CCO Harish Moideen Kutty, the airline’s chief executive officer Niel Mills has resigned, according to reports.Mills put in his papers before the expiry of his contract, which ends in 2015. He was said to have taken the decision last week while on a visit to Chennai to meet Kalanithi Maran, promoter of SpiceJet’s parent company Sun Group. However, no formal announcement has been made about his resignation.  “Mills is a serious professional. He wasn’t too happy here and resigned some days ago. He is still coming to office regularly, is fully involved in running the airline and will continue to do so till he is relieved,” Times of India quoted a source as saying.A spokeswoman of the airline refuted the reports of Mills’ resignation saying, “It is still a rumour. We do not comment on market rumours or speculation.”Mills put in his papers just two weeks ahead of the board’s move to finalise the airline’s earning reports for the June quarter. His abrupt resignation comes soon after the airline faced a heavy loss of ₹186 crore in the March quarter. The low-cost carrier reported losses of ₹606 crore and ₹191 crore for 2011-12 and 2012-13, respectively.According to reports, Mills may have quit the company due to the airline’s poor performance and differences between its promoters and board member Natrajhen, whose appointement to the post of managing direction in September topped Mills’ own position. But sources asserted that Mills’ exit has nothing to do with Natrajhen’s promotion and the airline’s performance as the entire aviation industry was going through a tough time.Mills was an integral part of SpiceJet after he was appointed directly by Sun Group MD Kalanithi Maran in 2010 after the latter bought a majority stake in the airline from London-based businessman Bhulo Kansagra. He replaced Sanjay Aggarwal, who left the company to join the debt-ridden and stranded Kingfisher Airlines.Before SpiceJet, Mills was working with FlyDubai. His tenure in SpiceJet brought won him several accolades and profit to the company. However, he faced backlash from the aviation regulatory for the fire sale of 10 lakh tickets which was announced in January this year and was eventually blamed by aviation analysts for the airline’s losses.last_img read more