Suning com melee service war into the main battlefield of the electricity supplier

electricity supplier price war this year from March to play in August, after 5 months of electricity supplier price war, media reports do not bother, consumers are tired of listening. Daily price war, war to the public and consumers faster numb, but the price war and the advertising campaign for suning.com really brought a lot of users.

suning.com will launch three service projects in August 15th, "deferred payment delivery" and "refund payment delay", "fast return payment", as the project payment efforts can be of interest to inquire, the suning.com is really completely crazy, this is not doing the electricity supplier but, in the "hard". The launch of the three security services project management is not the end, suning.com also complaints as service launched shouwenzeren system and solve the limit. For consumers through the phone, online customer service, micro-blog, e-mail, designated forums and other channels of service requirements, will be arranged within three hours of processing. Easier said than done, there is no opinion that the electricity supplier can do so after sales service.

don’t talk about whether suning.com can do something about the electricity supplier commitment, customer service service has been criticized. After the sale of the problem, for consumers, the service may be a very simple thing, I have to buy goods to sell things businesses must be responsible for my shopping in the end. However, the electricity supplier companies, the establishment of a perfect after-sales service team is very expensive, the cost of labor costs, logistics costs, operating costs to pay more than the sale of a new product.

in customer service labor costs, as the customer service staff needs to have good quality and mentality, because many consumers will be shopping because not happy become angry temper, customer service personnel need to have the patience to solve problems for consumers, but also bear the consumers questioned, complaints and criticism. Culture is not a short duration of time customer service team that, in addition to customer service personnel as the basic literacy, a qualified customer service personnel but also time to understand the company’s various rules, in order to explain to consumers. But for suning.com, the Jingdong store such a large business enterprise customer service, understand all the rules is not an easy thing. Do customer service customer service, not only need to undergo psychological and spiritual destruction and occupation career rise is very difficult, so the general situation of the customer service customer service personnel flow compared to ordinary liquidity clerk, only the most basic training of customer service team will need to pay a lot of manpower to become. In addition, the customer is on the one hand, customer service team also need to deal with feedback and to follow up the solution from the consumer to the problem, so for the electricity supplier to build up customer service service team and is not a simple matter.

for suning.com, the Jingdong store such large-scale electricity supplier in terms of customer service, the logistics cost is very high. Now consumers are free shipping shopping at suning.com, many small suning.com basically do not make money, and even some one will lose money. They want most is the successful completion of the order, once the problems return, they.

electricity supplier price war this year from March to play in August, after 5 months of electricity supplier price war, media reports do not bother, consumers are tired of listening. Daily price war, war to the public and consumers faster numb, but the price war and the advertising campaign for suning.com really brought a lot of users.

suning.com will launch three service projects in August 15th, "deferred payment delivery" and "refund payment delay", "fast return payment", as the project payment efforts can be of interest to inquire, the suning.com is really completely crazy, this is not doing the electricity supplier but, in the "hard". The launch of the three security services project management is not the end, suning.com also complaints as service launched shouwenzeren system and solve the limit. For consumers through the phone, online customer service, micro-blog, e-mail, designated forums and other channels of service requirements, will be arranged within three hours of processing. Easier said than done, there is no opinion that the electricity supplier can do so after sales service.

don’t talk about whether suning.com can do something about the electricity supplier commitment, customer service service has been criticized. After the sale of the problem, for consumers, the service may be a very simple thing, I have to buy goods to sell things businesses must be responsible for my shopping in the end. However, the electricity supplier companies, the establishment of a perfect after-sales service team is very expensive, the cost of labor costs, logistics costs, operating costs to pay more than the sale of a new product.

in customer service labor costs, as the customer service staff needs to have good quality and mentality, because many consumers will be shopping because not happy become angry temper, customer service personnel need to have the patience to solve problems for consumers, but also bear the consumers questioned, complaints and criticism. Culture is not a short duration of time customer service team that, in addition to customer service personnel as the basic literacy, a qualified customer service personnel but also time to understand the company’s various rules, in order to explain to consumers. But for suning.com, the Jingdong store such a large business enterprise customer service, understand all the rules is not an easy thing. Do customer service customer service, not only need to undergo psychological and spiritual destruction and occupation career rise is very difficult, so the general situation of the customer service customer service personnel flow compared to ordinary liquidity clerk, only the most basic training of customer service team will need to pay a lot of manpower to become. In addition, the customer is on the one hand, customer service team also need to deal with feedback and to follow up the solution from the consumer to the problem, so for the electricity supplier to build up customer service service team and is not a simple matter.

for suning.com, the Jingdong store such large-scale electricity supplier in terms of customer service, the logistics cost is very high. Now consumers are free shipping shopping at suning.com, many small suning.com basically do not make money, and even some one will lose money. They want most is the successful completion of the order, once the problems return, they.

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